Payment Policy

Effective Date: March 1, 2025

At FRESHOPTOPIS, we strive to provide a secure and seamless payment experience for our customers. Please review our Payment Policy for details on accepted payment methods, transaction security, and related terms.

1. Accepted Payment Methods

We accept the following payment options for all purchases:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
  • PayPal: Secure online payments through PayPal
  • Apple Pay & Google Pay: For fast and convenient checkout
  • Bank Transfers: Available for bulk or corporate orders (contact us for details)

All payments must be made in USD ($). Additional payment options may be added in the future.

2. Payment Processing & Authorization

  • Payments are processed at the time of checkout. Orders will not be processed until full payment is received and confirmed.
  • In some cases, your bank or payment provider may place a temporary authorization hold on your card. This is a standard security measure and will be released according to your bank’s policies.

3. Secure Transactions

  • We use SSL (Secure Socket Layer) encryption to protect your personal and payment information during transactions.
  • All payment processing is handled by trusted third-party payment gateways, ensuring a safe and secure checkout experience.
  • FRESHOPTOPIS does not store or have access to your credit card details.

4. Payment Issues & Failed Transactions

  • If your payment is declined, please check the following:
    • Ensure your card details (number, expiration date, and CVV) are correct.
    • Confirm that your card has sufficient funds and is not blocked for online transactions.
    • Contact your bank or payment provider for further assistance.
  • If you encounter issues at checkout, please contact our support team for assistance.

5. Refunds & Chargebacks

  • Refunds are processed according to our Refund and Return Policy.
  • Unauthorized chargebacks or payment disputes must be resolved directly with our support team before further action is taken. Fraudulent chargebacks may result in account suspension.

6. Taxes & Currency Conversion

  • All product prices are listed in USD ($).
  • Customers outside the U.S. are responsible for any applicable currency conversion fees, taxes, and import duties as determined by their country’s regulations.

7. Order Confirmation

  • Once payment is successfully processed, an order confirmation email will be sent to the email address provided at checkout.
  • If you do not receive a confirmation email within 24 hours, please check your spam folder or contact our support team.

8. Contact Us

For any questions or concerns regarding payments, please contact us: